Privacy Statement

Our phone system continues to be down. Our provider is working to resolve the issue. If you need immediate assistance please call 401-490-5418. This is the phone number to our answering service. They will put in a ticket, email it to us and we’ll get back to you.

We are committed to protecting your privacy. The information we collect is gathered to ensure secure payments. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.

We do not sell your personal information. We only share your personal information as required by law or to protect PUD, its customers, or the public. At any time you may contact PUD with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion.

How We Use Your Personal Information

Information we collect may be used in the following ways:

  • To complete your transactions
  • To bill your credit card for your payments as initiated and authorized by you
  • To confirm your payments
  • To respond to your customer-service inquiries or requests
  • To communicate offers and special information to you, if you choose to receive such notices
  • To customize your experience on our web site

PUD requires only the personal information that is needed for safely processing your online payment and for contacting you about your transactions. It is used exclusively for that purpose. As an PUD customer, you may receive email from us based on your account information and your account information may be analyzed as part of our standard business practices.

When you make a payment online from PUD, we may contact you by e-mail to confirm your payment and to update you on the status of your payment.

Protecting Your Information

We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. Your account information and order history are kept behind our firewall. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today’s most popular browsers, Microsoft Internet Explorer and Netscape Communicator.

Only authorized personnel at PUD are permitted to see your password. If you forget your password, you can receive a reminder via e-mail. Only authorized customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process.

If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

Pay My Bill

Pascoag Utility District offers the latest technology to help you manage your electric or water account 24/7 by computer, smartphone or tablet with a free online application called SmartHub.

Learn more about SmartHub

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